Online Business Management
I help impact-driven businesses work smarter by simplifying their operations, managing key projects, launching new ideas, and setting up systems that improve their user and client experiences and also support growth. As your Online Business Manager, I become your behind-the-scenes partner who remains focused on the details, so you can focus on your vision. I care deeply about your success and show up each day to help your ideas gain the momentum they deserve.
The Foundation Fix - A One-Time Business Systems Setup
Are you ready to build a better backend?
This one-time setup is perfect for business owners who are tired of manual or scattered tools and chaotic processes. In just a few weeks, we’ll design and implement smart systems that keep your business running smoothly, even when you’re offline.
Here’s what’s included:
- Business Systems & Digital Operations Audit
- Project & Team Tool Setup (Asana, Trello, ClickUp, Slack, Notion, etc.)
- Up to 5 Core SOPs (Revision & Documentation)
- Automations & Integrations (Chatbots, Zapier, Make, ManyChat etc.)
- Funnel Setup (Lead magnet > Email Sequence(s) > Offer)
- Standard Website Design (or Refresh)
- Website Maintenance Setup (Backups, security, how-to guides)
- Email & Calendar Support Setup (Autoresponders, Help Desk, FAQs)
- Social Media Presence Setup (up to 3 platforms)
- Billing & Bookkeeping Systems Setup
- Client Onboarding and Offboarding Systems Setup
- Team Training & Review Sessions
$1950 (milestone payment plans)
Ideal for: Entrepreneurs with chaotic or non-existent backend systems who are ready to scale with some structure.
Timeline: 4-6 weeks
Monthly Retainer Packages
OBM Lite - Entry-Level Package
This monthly package gives you reliable and ongoing, behind-the-scenes support to keep your business systems running smoothly.
Here’s what’s included:
- Project & Task Management
- Ongoing SOP Updates (1–2 per month)
- Monthly Client Comms Planning & Scheduling
- Website Updates & Maintenance
- Online Customer Support
- Monthly Analytics & Reporting
- Social Media Planning and Scheduling
- Community Management & Support (including Onboarding)
- Monthly Strategic Meeting & Performance Review
$750 per month
Ideal for: Business owners who already have systems in place and want to stay organised without doing it all themselves. This package offers flexible support to help you maintain momentum, refine your operations, and reduce decision fatigue.
OBM Partner - Strategic Support Package
This premium package will empower you to step fully into your CEO role as I become your right-hand partner, managing your digital operations, team, content, and customer experience.
Includes everything in OBM Lite plus:
- Full Remote Team Management
- Project & Task Management Oversight
- Online Event Launch Planning & Moderation
- Monthly Client Comms Planning & Scheduling
- Funnel Management & Optimization
- E-Commerce Store Management
- Social Media Content Strategy, Planning and Scheduling (Up to 3 platforms)
- Podcast Management (Planning, scheduling, promotion – up to 2 episodes/month)
- Email & Customer Support Oversight + Reporting
- Vendor/Partner/Stakeholder Management
- Billing & Bookkeeping Support
- Team Training & Review Sessions
$1450 per month
Ideal for: Founders who are focused on scaling, Remote-first Startups, Online Content Creators, Online Educators, Digital Community Founders
Testimonials
Things you might be wondering...
What exactly does an Online Business Manager do?
Think of me as your behind-the-scenes partner. I handle operations, team management, project planning, systems setup and project management so that you can focus on leading, creating, and growing. I help bring order to the chaos and make sure the wheels keep turning, even when you’re not online.
How is an OBM different from a Virtual Assistant (VA)?
A VA typically executes tasks. An OBM helps you lead. I don’t just do what you ask. I help you decide what needs doing, when, and how. I bring strategy, leadership, and structure to your business, not just support.
Will I lose control if I hand over operations?
Not at all. You’ll actually realise that you will start to gain more control. Why? Because things stop slipping through the cracks. I keep you informed with regular updates, and you still lead the vision. I just help carry the weight so you don’t have to do everything alone.
My systems are a mess! Can you really help?
Yes, and you’re not alone. Most founders grow fast before their systems can catch up. I’ll step in, assess what’s working, simplify what’s not, and build tools and processes that actually support your growth not slow you down.
What if I’m not ready to hire someone full-time?
That’s the beauty of working with an OBM. I’m not full-time, but I’m fully committed. You get high-level support without needing to manage a full-time hire. You’ll feel the impact, without the overhead.
I'm not quite sure whether this is what my business needs. Do you offer a trial?
Absolutely. I understand that bringing someone into your business is a big decision. That’s why I offer a 2-week pre-paid trial period so you can experience the support, structure, and relief I bring without a long-term commitment upfront. It’s a chance to test the waters, get a feel for how we work together, and see the immediate impact before deciding on a longer engagement.
Do you offer add-on services to a package or allow me to swap retainer package features?
Yes. I believe support should feel aligned with your business needs, not boxed in. I offer add-on services you can include as needed, and for the OBM Lite package, there’s some flexibility to swap out certain features based on your priorities.
That said, not everything can be swapped, and we’ll go over what’s possible during our consultation and discovery call. My goal is to make sure you’re getting exactly what will help move your business forward.
How many hours are you going to dedicate to the package I sign up for?
That’s a fair question and I totally understand the need to feel confident about what you’re getting. While I don’t typically track or bill by the hour for retainer packages, each package is designed around clear outcomes and support levels, not time blocks.
I work as an independent contractor supporting a select number of clients, which means I’m focused on delivering high-impact results, not just filling hours. When you bring me on, you’re not paying for how long something takes. Instead, you’re investing in the fact that it gets done strategically, consistently, and without you having to manage every detail.
My commitment is to make sure you get real progress on the things that matter most and we’ll align on what that looks like from day one.
Do you have a team that you work with?
Yes, I occasionally subcontract specific tasks (like design, tech or admin support), but never without your full knowledge and consent. I believe it’s essential that you know exactly who is working on what in your business.
Your business is personal, and I treat it that way. Any subcontracted work is handled with the same level of care, confidentiality, and accountability as if I were doing it myself. You can trust that your information stays secure, and your standards are always upheld.
How do we get started?
We start with a clarity call to understand your goals, pain points, and priorities. From there, I’ll recommend the right package and plan. Once you and your business are onboarded, I become your partner in building a business that runs smoothly and grows with intention.