Remote Work

The Day I Was Fired as a Virtual Assistant: 3 Hard Lessons Learned

About 9 years ago, I was fired by a client. I was not made redundant. My client was not downsizing. I was fired for performing poorly in my role at the time as a Virtual Assistant. Here’s what happened… I had just started getting the hang of networking and was working with a client who used to tell anyone and everyone just how much value she was getting from working with me. Consequently, I started getting a couple of referrals and leads quickly turned into clients. One of the people I met at a networking event I was organising for my advocating client referred me to a wonderful, energetic gentleman who was working on a new project. I was pretty excited about the possibility of working with him and when I signed him up I hit the ground running. Things started well (or so I thought). Let’s call our client, Mr. Wonderful (Seriously, he was genuinely a lovely person regardless of how things ended + I’m also a Shark Tank fan). Mr. Wonderful was clear about the outcomes he wanted from me. Unfortunately, once I started doing the work, imposter syndrome crept in and I started doubting whether I was cut out to do what he wanted me to do. I quickly became overwhelmed as Mr. Wonderful was not playing with the task assignments, was strict on timesheets and asked for updates on a regular. And because at the time, my communication and organisation skills were still trying to make their way through the refinery, I didn’t do a good job letting him know how the workload and expectations were not aligned with my own capacity. It wasn’t long before Mr. Wonderful’s frustrations started to build up. In the middle of all of that fiasco, I decided I needed to travel out of the country because I still had the mentality of “I entered remote work for the freedom and flexibility.” However, at this point, things were not exactly stable for me on the client front and, in all honestly, I seriously needed to chill and focus on this client’s work without the distractions presented by travel. But I felt entitled to it and went anyway. The result? Mr. Wonderful couldn’t reach me for hours for something that was so crucial because I was mid-air and even after he did then reach me, he found out I had not done the work up to the standard he wanted and he got incredibly upset. I wish I still had the email to show here but unfortunately it was on another hosting. Have you ever been shouted at in an email and felt it? I have. Reading through that email was devastating. Mr. Wonderful called out my incompetence. Some of his text in that email was in red and he did not hold back on the exclamation marks. I could tell he was fuming and did not even know how to salvage the situation. I tried to deliver an apology with a dash of defensiveness but the milk was already spilt – it was a mess! And so, I was fired that day. I will never forget it because I don’t ever want to go through such an experience with a client again. I also don’t ever want a client to experience that with me. It was embarrassing to say the least and I think the worst part of it all was that this was a client who had been referred to me by someone I was also in the process of building a relationship with. What was she going to say? I held this experience over my head for a few years following the incident. I was struggling to forgive myself and the shame of losing a client in such a manner was haunting me. But through coaching, mentoring and actively working on improving how I engaged with clients in my online business, I started getting over it. In fact, I can say that with each client who then came after that I always tried to not just communicate as much as possible, but in cases where things were not working out as expected, end things amicably because, sometimes clients are not a good fit for us, vice versa or both. We are not always going to fit into each other perfectly. I haven’t talked to Mr. Wonderful since this incident but I sincerely wish him well. The lessons he taught me were not small and they have shaped my client engagement in a huge way. Here are the lessons that stick out for me. 1. Clarity in Communication Is Non-NegotiableEarly in the project with Mr. Wonderful, I should have communicated openly about my capacity, challenges, and timelines. Overpromising or staying silent in the face of mounting pressure only made things worse. Clear, honest, and proactive communication ensures clients are aware of your limits and progress.It’s always better to over-communicate. 2. Understand That Freedom Comes With ResponsibilityThe flexibility of remote work is a privilege that requires balance. Prioritising my own freedom over delivering on client expectations was a poor and irresponsible choice. I have since learned to create boundaries and manage my time responsibly to maintain both freedom and professionalism. 3. Failure Is a Stepping Stone, Not a Life SentenceLosing this client was a painful but necessary wake-up call for me. It pushed me to confront my shortcomings, take accountability of the impact of my actions, invest in self-improvement, and develop a more client-centric approach. Failure doesn’t define you but how you respond to it does. Have you ever been fired for incompetency? How did you take it? Let me know in the comments. P.S. If you are a newbie remote worker struggling to get and keep clients, I would like to help you. I have opened up just 5 one-on-one coaching slots (4 sessions over 4 weeks) in the month of January into February where I can hold your hand as you navigate building and nurturing sustainable client relationships

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Beyond the Laptop on the Beach

When I first imagined the idea of working remotely back in August 2013, one of my biggest motivators was the chance to travel. Being tied to my desk felt like I was serving time in a prison. When I did take time off, those trips were always too short and packed with anxiety thinking, “This will end too soon.” I envisioned a life where I didn’t have to choose between vacation and work, where I could do both. It didn’t help that every remote work photo, post, or article I encountered usually featured someone with their laptop by the beach. I’ll dive into how misleading that can be later. Tsk tsk. Back then, every time I talked about working remotely, I made sure to emphasise my desire for the flexibility to travel (first and foremost) and spend time with my family. I’m grateful that I was able to realise this without worrying about whether I could make it back in time for work. While I wouldn’t call myself a travel junkie, I ceased the opportunities to explore that came my way without work being a barrier. The only real questions became: Is there internet connectivity? Do I have the funds to get there? So, yes I have worked in airports, and whilst at holiday resorts. I have never opened my laptop by the beach though 🤭 Fast forward to after I had my son, travel quickly faded as my main motivation for wanting to work remotely. The flexibility to show up for him whenever he needed me became my top priority. I love being able to flexibly plan out certain parts of my day (especially mornings) and take meetings from anywhere, without anyone questioning why I’m not sitting at my desk. Not having to drive through the horrendous traffic in Harare is another huge perk. I absolutely loathe sitting in traffic for long stretches. If you were to ask me today what my number one reason for wanting to work remotely is, I would definitely tell you it’s the flexibility it provides – especially around the aspects of my life that matter most: my family, my social life (my friends would probably laugh at this because, yeah😅), hobbies like writing this blog, and attending mid-week church meetings or other social events. If you asked me whether the flexibility to travel is still a perk, I’d probably say yes, though it’s no longer a priority for me. I don’t know if it’s because I discovered that traveling with a toddler is no walk in the park – especially with a toddler on the spectrum! The planning and emotional preparation involved is no small feat. In my 20s, when it was just me (single like a pringle😂) and living with my parents, travel was all I could think about. My travel bucket list was (and still is) long. There were only two rules: God willing AND funds permitting! I cherish those experiences I managed to have, and I know I’ll still want to travel from time to time. It’s just not my top priority right now. My son’s stability has become my top reason. It’s crucial to me that he feels comfortable, which means minimising disruptions to his routine and ultimately, our lives. Would he want to travel? I think so. The last time we were on a plane together, he pleasantly surprised me with his behaviour and, I could tell he really enjoyed that ride. I can’t say the same for when we landed, though. The sprinting I had to do at the airport before I got his stroller was amusing to everyone but me! Most of the remote work photos we see online feature someone on a beach or in a café with their laptop and latte, (often seemingly) thriving in that location-independent lifestyle. Many also showcase passport and boarding pass shots with captions like “catching flights, not feelings.” Let’s be real: there’s a level of pressure that such content creates, especially in today’s social media age of influencers and influencees (Yeah, just made that up!). I’ve experienced both sides – being pressured and being the one applying that pressure (intentionally or not). Now, if you’re considering a pivot to remote work and feeling “pressure” from online content suggesting you must travel and see the world, I’m here to tell you to relax. You don’t know if what’s portrayed in those photos was funded by remote work income. You might be comparing your experiences to trips paid for by someone else – a spouse, sibling, parent or friend. Personally, I’ve been on trips that were partly or fully funded by family or friends. Bless them all! It would be misleading for me to claim that every passport stamp I’ve collected came solely from my hard-earned remote work income. So, try to avoid the temptation to chase a lifestyle because of someone else’s highlight reel. Want something and spend money on it because it is meaningful and purposeful to you. Sit down with yourself and think about what truly matters to you in this season of your life. Be honest about what brings you authentic peace and joy. And if it’s travel, it’s OK. If it’s so that you can volunteer in your local area when you need to, it’s OK. If it’s so that you can take 1-hour long naps during your lunch breaks, it’s OK. If it’s so that you can spend the day in comfy clothes that feel like a hug, it’s absolutely OK too! It’s also OK for your reasons to change from time to time. Sometimes the seasons of life will require that we adapt accordingly. Just remember, your authentic reason for wanting to work remotely will carry you through the highs and lows of the journey. Beyond potential earnings, what else matters? Because, let’s be honest, sometimes money won’t come, sometimes money will come but won’t be enough, sometimes you’ll be let go, and you don’t want to fall apart and quit too soon

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The Power of Boldly and Courageously Showing Up

Last weekend I had the opportunity to speak at an event where I was sharing on my journey working remotely and insights on landing remote work opportunities. But I almost didn’t make it there. The event was in town at one of the tallest buildings in the heart of Harare. As luck would have it, when I got to the building reception to get to the elevator, the security guard was quick to tell me that I needed to take the stairs as the elevator had malfunctioned. There was one problem. Just one. The event was on the 13th floor! I remember thinking: It’s not too late to call and say I have fallen sick 🙈 Because who was going to climb 13 flights of stairs for me? 😂 But I couldn’t do that. The host, in ways she possibly cannot comprehend and value, showed up for me more than once. Deep down, I really wanted to do this for her – even if it meant climbing one of the Kilimanjaros of the Harare jungle. So I soldiered on to the top texting my friends in between to tell them how much I was suffering, and resting after every 2 to 3 steps along the way. I remember thinking again: This is why I prefer to work remotely. Imagine coming to work and the elevators have packed and you have to climb 20 floors up to get to your office? Nah, you can miss me with that fam! Because by the time I get to the 20th floor, I’m ready to go back home 😒 As I was climbing the stairs, I could also hear voices of others who were higher up panting, giggling and complaining too. I actually envied them because I thought, at least they were closer to the destination. Eventually, I finally got to the 13th floor! The joy of seeing the other attendees in the room who had also taken the same path as we laughed at each other for the brutal climb we had just experienced – surprisingly energising. I quickly forgot about the pain of that climb as I tried to get to know other attendees who were in the room whilst also catching my breath and drinking some water. As the event kicked off, every single minute I spent thereafter made every single step I had taken to get there worth it. I truly believe in this statement: We don’t know what we don’t know 🤷‍♀️. I absolutely enjoyed the insights and stories shared by my fellow guest speakers and I wouldn’t have expected to leave with the kind of knowledge I left with. The thing is, sometimes as we go about our lives, and I will use my country as an example, it’s easy to rest and find comfort on the “Zimbabwe is so hard” narrative. I am guilty of always complaining about how things sometimes really get so crazy here and Zimbabweans just never catch a break. The same way I was complaining as i was climbing those stairs to get to the event. The truth is, things do get hard here, sometimes in the most unbelievable ways, but at the end of the day, how do some people find the tenacity to just keep going? Right? Every single story I got to hear from fellow guest speakers was a reminder of how we need to allow ourselves to not only dream, but to show up for our dreams – boldly and courageously – even through the challenging times. It’s easy to be intimidated by other people who try to dampen our ambitions and aspirations. I believe it’s even easier to be intimidated by your presented circumstances. Thinking about your next meal or your next ZESA electricity token can cloud your judgment and make your vision seemingly impossible to achieve. In my case, 13 flights of stairs almost prevented me from showing up to an event I had been looking forward to for nearly a month. One of the speakers even spoke on this as well because, realising the journey she had to take with the stairs, she ended up having to change from her high heels into some flat strap shoes which were more appropriate for the climb. And indeed she also made it to the top panting but filled with energy to still deliver a powerful presentation. Since leaving this event, I have been thinking about how I am showing up for the big assignments and for the small ones. Am I showing up half heartedly ready to give up at the slightest inconvenience? Am I showing up with bravery for those assignments where I don’t even know where to begin getting started with them or am I lamenting at how impossible it’s going to be because of the million reasons I have made up in my head that are mostly not true? In the end, what I took away from that experience (and what I hope you can too) is the undeniable power of showing up boldly and courageously. Life will throw obstacles our way, whether they’re 13 flights of stairs or the daily challenges we face in our own lives. But it’s in those moments of struggle that we discover our true strength especially as we remember why we do what we do. Each step, no matter how painful, brings us closer to our goals and opens doors to opportunities we never anticipated. Just don’t remain in the same place. So the next time you’re faced with a daunting climb, whether literal or metaphorical, remember that every step counts. Embrace the discomfort, lean into the journey (I’m currently listening to the Lean In audiobook by the way😉), and show up for yourself and your dreams. Because at the end of the day, it’s not just about reaching the destination; it’s about who you become along the way. Let’s keep pushing forward, showing up with courage, and turning our dreams into reality. Remember to celebrate with those

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I went to London – what a delightful surprise!

On this day, last year, I was in London for our flagship event, the STRETCH Conference. We have been hosting it every year during Black History Month in the UK for the past 8 years. I had gone into 2023 really wanting to meet up in person with some of my colleagues who I had been working with remotely for over 2 years at this point. As much as I was excited, I (honestly) did not expect to like London PLUS my anxiety was at an all time high. Why? Was it my first time on a plane? No. Was it my first time travelling to a new place alone? No. Was it my first time travelling to a faraway place and leaving my son? Yes! Maybe THAT was the problem! I also think it was the fact that every time I have travelled to anywhere, I have stayed with friends or family who I have known all my life. But here I was going to be meeting with my colleagues in person for the first time and I did not know what to expect. It made me a bit uneasy. I work 100% remotely and don’t really get to meet people in person for anything in professional settings. It has gotten worse since I had my son because it now almost seems like my life just revolves around being in front of my laptop, running errands, school run, visiting my mum and doing church during the weekends. Let me just say being a professional hermit is not the desired state (for me) and I’m working on improving in this area. Anyway, straight off the bat I’m going to tell you though, London pleasantly surprised me. I loved my experience there last October and I don’t know whether it was London itself, the people I got to experience it with, our host or all of the above. Being part of the team on the ground that was planning and executing the STRETCH Conference event was such an honour. I enjoyed every minute of it! We met our other former colleagues and friends and having them carve out time to travel and catch up over brunches and lunches was just wholesome. By the way, the London food scene is GREAT! I had the best jollof rice meal to date and even as I type this right now, I remember how it was being prepared and the aroma. My goodness! I usually don’t go crazy over food when I travel but listen, even the Nando’s there hits different! Nando’s Zimbabwe is just annoying me at this point – I don’t even eat it anymore. The public transit system in London? 10/10! I love it so much because it makes it so easy for visitors to move around. I don’t like having to 100% depend on locals or Uber for mobility when I travel. This may sound weird but it actually makes me homesick. This reminds me of something my dad told me when I was getting on a plane for the first time some 10+ years ago. I was going to Dubai to visit my sister. I don’t know whether he could tell I was anxious but he said, “As long as you can read, you’re going to be fine”. And that’s been my approach to traveling to new places since. As long as it is written in English, I will figure it out. But even though I can read well I did have moments in London of running after trains and missing them by half a second or worse, just ending up on the wrong platform. Exhilarating if you ask me! 😅 Now to add icing to my first ever London experience, I had close family fly and drive in from different parts of the UK to see me just for a few hours. I mean, what do you do with that kind of love and showing up whilst in a new city? Even typing this makes me miss them more. Long distance cousin-ships and sibling-ships suck, honestly! So what is it about meeting in person? You all know I am such an advocate for remote work. I believe the flexibility it affords professionals just adds to a healthy and more balanced working experience. Over the years, I have tried to go remote even with my networking – joining communities that resonate with my professional aspirations. I have connected with amazing people along the way with whom I have exchanged products and services with. I have even partnered with others on projects without ever meeting in person. You can never convince me that remote work is not a viable way to grow teams and support business operations. My experience over the past 10 years says otherwise. But there is something about meeting in person that just brings a whole other dimension to relationships. “Oh you’re so tall!” “My goodness, you are so short!” Those were some of the hilarious first impressions we shared as we saw each other for the first time behind our screens. Whether we like it or not, perceptions are usually created as we hide behind the Teams, Zoom and Google Meet profile pictures and silhouettes. Sometimes we read chats and messages in voices and tones not intended by the sender. Some of y’all even play voicenotes at 1.5x or 2x speed to get through the message quickly which completely alters someone’s tone 😂 I’m laughing because I do that and it gets on my mum’s last nerve. So if you are like me and you fancy working remotely because you prefer to keep to yourself and the idea of socialising sometimes makes you cringe, please allow me to change your mind? Allow the conversations to leave the screens and keyboards. Be open to having them over cups of coffee and rich delicious slices of chocolate cake. (Sidebar: The way I have been thinking about chocolate cake lately is just nuts – my birthday is in 2

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10 Lessons I Learnt from 10 Years of Remote Work

Working remotely for the past decade has been an incredible journey. Through it all, I’ve learned valuable lessons that have shaped my career and my life. Whether you’re just starting out or you’re a seasoned pro, these insights can help you avoid some of the pitfalls I encountered and make your remote work experience more rewarding. So, grab a cup of coffee, settle in, and let me share with you the ten lessons I’ve learned from ten years of working remotely. Trust me, it’s been a wild ride and you are allowed to laugh at me in the comments or via email! Don’t waste money on useless things I have said this before and I will say it again, “Don’t waste your money buying things you do not (or may never) need!”. I made this mistake when I was starting out working remotely. I don’t know whether it was the thrill of “being my own boss” or I was just ignorant of what really mattered. Let me just tell you some of the things I blew some significant amount of cash on. I say, significant, because I only had saved for just about 3 months in the hope that my business would have taken off. First thing I spent some money on was designing of my logo and stationery. Knowing what I know today, and as a tech person, I had no business hiring someone to do these things for me. And it cost me more than US$100! Tsk Tsk. Canva was not a thing at the time (2013) BUT there were a lot of resources I could have used to whip up a logo and even used MS Word or PowerPoint to design the stationery. What did I even need stationery designs for anyway? Sigh. After getting so obsessed with my logo, I thought, I definitely need some business cards! “Design those and put them on my tab Mr. Graphic Designer!” And he did. Had my business cards with a QR code in at the back. I was proud of myself. I printed about 100 of them. “Woo! They will see me!” I thought. The QR Code had to lead somewhere so I also got myself a pretty expensive Domain and Web Hosting service (which I later discarded to a more affordale one after my website got hacked). I don’t think the idea of getting a domain and hosting service was a bad one. I just didn’t choose the service provider wisely and it cost me for a good year! Lastly, and this is the funniest of them all, I bought a printer! I am starting an online business, and I bought a printer. Not a scanner, ladies and gentlemen. A nice laser printer. I was burning through those savings like I had an ATM in my father’s backyard spitting 100s without a pin. Sigh! Get training and coaching early Just before I quit my job at the bank I had started following seasoned Virtual Assistants and Online Business Coaches who were providing some training programmes and opportunities for coaching and mentorship. BUT, I never signed up for any of these. I would only join the free webinars and I joined plenty. The moment they started selling their offers at the end I would leave. My rationale was, why pay for something I can get for free? Why pay for something I can google my way around or look up on YouTube? It took me 3 years of shooting in the dark with no clarity around what I was doing with this online business thing before finally committing to hiring a coach. It didn’t have to take that long. But those are some of the consequences of pride, unfortunately. We lengthen seasons that were supposed to be short because we refuse to humble ourselves to learning under the guidance of someone else. We are not ready to be accountable to another who has walked the path we want to walk, acquired valuable training in it or both. The truth is, you don’t know what you don’t know. The first coach I hired helped me make a serious mindset shift around many aspects of running an online business as a Virtual Assistant. She wasn’t a Virtual Assistant herself but her group coaching program included a Virtual Assistant whose lived experiences also helped me gain clarity and valuable insights around what I wanted to do. This coach helped me find the courage to take bold action in areas I was otherwise hesitant or fearful to take action for one reason or another, like social media or collaborating for podcast features. Since then, I have grown comfortable with investing time and finances in training, coaching and mentoring which have all helped increase my confidence in how I approach working remotely today. Talk about what you do (often!) So let’s rewind a bit here. When I was at the bank, I worked in an IT Office with restricted access and we were locked away from everyone else. We never had to go look for problems. Every day, users and their problems looked for us. I never had to call someone in Corporate Banking to ask, “Hey, are you guys processing loans well today?” Silence meant everything was fine, as far as I was concerned. If there was an issue, they would call. For us, it was a good time to resolve our very long and backed up Jira backlog and sort out other admin related issues in our office. Now fast forward, I’m a VA and trying to get clients for my online business. I had no idea how to navigate talking about what I could do for the small businesses I wanted to work with. The thought would make have back-to-back anxiety attacks. I mean, if I have written on my LinkedIn profile and in my website that this is what I can do, why do I need to convince you to work with me? This is how my mind would

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How Getting Help Changed My Remote Working Life

A few months ago I moved out from my mum’s house with my son to live closer to his school. I, like many other parents I know, really don’t enjoy school run. And with the way the roads in Harare are at the moment, I am super grateful I don’t get to experience the traffic nightmares at different times of the day. But venturing out on my own wasn’t the breeze I thought it would be. Leaving the comfort of my mum’s and her helper’s support really shook me in many different ways. Getting my son ready for school, taking him to school, picking him up from school, planning his meals, preparing his meals, cleaning the house, doing the laundry, managing him whilst I tried to do my work, all quickly started taking a toll on me. Frustrated, I went to vent to a friend who told me, more than once, that we were not meant to raise children alone. You can’t go around trying to do and be everything. In my head I was like, But I can! I just need more time. More hands. More legs. More strength. LOL! That would really translate to another person right? But no, I was not ready for that. So I soldiered on. A few months down the line, I had tried to improve my situation by getting help in once a week to take care of cleaning and laundry. I would look forward to the cleaning lady’s coming so much that, the night before my mood would actually be different. Things got a bit better. But something made me super anxious as the months went by. The holidays were approaching. What was I going to do with my son? I already knew what it was like trying to work with him around for just part of my day, what was I going to do with him for the whole day? I decided I was going to look for help but I didn’t quite know where to start. In the middle of me thinking about it, one of the mums in our Autism Support Group posted that she provided child minding services for children with autism. I quickly reached out to her, checked out her references and decided to give her a go. I was very reluctant to do so because this was a complete stranger and I had no idea what to expect. The first day she came in, she took my son and they were in one room playing whilst I tried to work in another. Sonny didn’t like that. At any given opportunity, he would try to escape and come to the room I was working from. I understood – I mean, it was their first time together. Thankfully, the days that followed started getting easier. In fact, my son was now grabbing his new friend by the hand the moment she came, take her to what we had turned into their playing space and literally shut the door in my face. My heart was at ease. It was as if I was I alone in the house. They would play all day without my son even crying for me to open the door for him. But, as the holidays were coming to an end, that anxiety set in again. I started thinking about going back to that after-school fiasco where I am fighting for focus time in the last part of my working day. I didn’t want to go back. I remembered what my friend had told me. Tariro, we are not meant to raise children alone. We are not meant to do this alone. I had also had my colleague and friend at work advise me to consider looking for help because, besides improving my productivity, it would give me an opportunity to extend my self and do more on the career front. So, I pulled the plug. I looked for a more permanent helper to support me on a day to day basis as I navigate parenting my son. And I can tell you, looking for help is one of the best decisions I have made for myself this year. Remember the more hands, more legs I was longing for? Getting help buys you back some time which you can use however you want. For me, I am glad to have more time to allocate to reading book titles I have been sitting on for years, furthering my studies, participating in some church activities and even writing this blog! Support doesn’t always have to look like a hired helper. Sometimes it’s asking a friend to help you watch your kids whilst you go to the salon or even just take a nap. Sometimes it’s asking your little sister, brother, niece or nephew to live with you and help you out whilst they wait for their O- or A-Level results or whilst they are on their college semester break. Sometimes it’s negotiating a parenting style with your spouse or co-parent that give you both some much needed balance because we all know, especially in our African society, the burden of parenting is usually heavy on the mother. It really does take a village and tapping into support helps us to extend ourselves and improve on our physical and emotional well being. Besides getting more time to do other things, I actually am able to show up better for my son when I am in the right mood. Prior, I was constantly tired and frustrated, struggling to match my son’s energy. It’s so ironic that I have always needed so much convincing when it comes to getting support for my son because I spent years trying to convince business owners to let go and delegate parts of their business operations to me. I guess I’m very protective of that little human, it’s always hard for me to delegate his care to another. Let’s just say, I’m working on it and we are slowly figuring it out.

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Navigating Career Changes: My Return to the Tech World

Four years ago, after giving birth to my son, I found myself desiring to “relaunch” myself as a Virtual Assistant. I had spent the last nine months brooding and waiting for the little man to arrive. I had hardly worked on anything related to my remote business. Not that I didn’t try. My efforts were sincere in the beginning, but then the pandemic struck. Days and nights were spent glued to the news. Grey’s Anatomy and reality TV were my escapes. There were shows I watched during the pandemic, pregnant, that I wouldn’t touch now, even if you paid me. Could never be me. LOL! Anyway, back to my story. I wanted to relaunch my business and become a Virtual Assistant again. During that time, while I was nursing my son, one of my clients in Zim messaged me randomly. He said something about people finally understanding the value of the work I do remotely. Seriously, FINALLY! Before COVID, selling the idea of working remotely to many small business owners was a hard mountain to climb. Even those who agreed often still wanted to see me face to face at least once a week or something. I was excited about getting back to it this time because I knew the environment was now different. People were more open and accepting of this mode of working. And this time around, I had a plan to “up my game” a bit. With the experience I had gathered over the years working as a manager in corporate and running projects for clients as a VA, I felt ready to show up as a manager. I rebranded myself as an Online Business Manager (OBM) and landed several amazing clients and projects over the following months. Now, one of my clients, after working together for about four months, offered me a full-time role. I thought to myself: What about all the BIG things I planned to do as an OBM? What about all my other clients? I didn’t want to leave them. We were doing great work. With this client, we were also doing amazing work together. What was I going to do? This would mean going into a full-time tech role. I still had a bit of PTSD from my time in full-time corporate as a tech manager in banking. I feared I would end up burnt out, frustrated, and seeking the nearest exit again. But something encouraged me. Over the months prior to this offer, I had immersed myself in some of the most relatable learning and development content I had ever come across, which addressed many issues I experienced while working in corporate. Back in 2013, I had no idea how to navigate office politics, show up with confidence, build a personal brand, or network. As I watched, I actually messaged one of the instructors who delivered some of the masterclasses and told her that had I known then what I know now, I don’t think I would have left my bank job when I did. I believe I would have made completely different career decisions at the time. Please don’t translate this to regret. I strongly believe in the statement, ‘No experience is wasted.’ My time as a tech manager in the bank, a VA, and an OBM led me to this moment. So, I thought to myself, given the opportunity for a career do-over, knowing what I know now, would I take it? Would I take the opportunity to actually work on a team developing the professional development content that was now influencing this very important decision? By the way, the instructor I messaged was actually my client who offered me this full-time role! This was an opportunity I could not let pass. As I accepted the offer, I felt scared, but I was also excited about the learning and growth opportunities that lay ahead. I felt excited about experiencing new things I had never done before. I was excited about connecting with new people from different parts of the world. I was also excited to apply what I was learning in all the content I worked on as part of my job to accelerate my own career. And that’s how I found myself returning to a full-time role in tech and actively seeking to pursue it further. I am still a strong advocate for working remotely. But as much as I still mentor and coach aspiring virtual assistants, I feel that the next chapter of my career involves me falling back in love with tech to impact how people learn. It’s something I genuinely enjoy doing, and I’ve met and worked with some amazing individuals on this journey. The lessons have been vast, and my goal is to positively contribute and impact through the work I do with my colleagues.

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10 Steps to Start Your Successful Remote Career

If I had the opportunity to start all over again launching a career working remotely or running an online business as a virtual assistant or online business manager (OBM), there are a lot of things I would do differently, knowing what I know now. Ten years ago when I decided to become a virtual assistant, I experimented a lot and spent hours and even weeks on end working on activities that didn’t bring value to my journey. They didn’t develop my skillset and neither did they translate to dollars. It took time before I figured out what actually moved the needle for me and I believe that had I invested my time differently in the early years, my chances of achieving success much sooner may have been higher. I say “may” because I’m also a very firm believer in God’s timing as we prepare to meet our opportunities. Anyway, to anyone who would ask me today, these my top ten steps to kickstart your career working remotely. 1. Audit your skills and strengths I have met many people who want to work remotely but have no idea what they want to do exactly. It’s tempting to copy what the next successful person is doing because it seems to be working for them and, to be honest, that is what most of us just do. We then quickly get frustrated when we jump into the pool of remote work and completely hate the work that we might find ourselves doing because (a) we were not skilled in that area in the first place, and (b) we are just not passionate about doing THAT kind of work. Take time to audit your skills. Identify what you are good at and what you enjoy doing. If you are already working in a job, it is a good place to start. Don’t say, “I am good at transcription or copywriting” because you imagine this is something that would be easy for you to do. If you have never done that work before, then you don’t know. At this point, stick to what you know and work with that first. Skills can always be learnt and developed, but as you start, you want to establish where your strengths are and then work up from there. 2. Choose a path I speak of being a Virtual Assistant and Online Business Manager a lot because that’s the remote work path I chose when I was starting out. However, that is not the only path and even when you choose these, you can still choose to specialise in a certain area. Think Content Writing, Social Media Marketing, Graphic Designing, Web Designing, Software Development, Video Editing, Tutoring, Podcast Management, Online Event Management, Community Management, Project Management, Customer Support… I could go on for the rest of the day. Choosing a path will help you narrow down your focus in a specific area and develop on that skill. Post-pandemic remote work opportunities are definitely much better than when I first started. I do not need to explain my tongue out anymore to anybody about how it is possible to work remotely. You will even find that some businesses are choosing to operate entirely remotely thus creating more remote roles. Sometimes choosing a path is obvious if you have a specific skill like design or programming. However, other times, you may have skills that can be applied into more than one role. For example, if you are currently working as an office assistant or administrative assistant, it’s highly likely that you have developed skills in office management, managing operations, setting up systems etc. You may pick out the role of an Online Business Manager or Operations Manager and then see where you have skill gaps that may require for you to fill in later with training, experience or both. You may even choose to pursue a career as a remote Project Manager. Bottom line is, there are so many transferrable skills across industries. That’s why it’s important to be able to articulate your skills and areas of strength in the beginning. 3. Hire a trainer or coach One thing I wish I did early on in my journey was to hire a coach or trainer who would shorten my learning path on pursuing a remote work career because, to be honest, you don’t know what you don’t know. One thing I did though was immerse myself in every free training or resource I could get in the beginning but I later learnt the value of investing in a “shortcut”. Working directly with someone who will guide you as you launch your remote work career or business will help you fill in gaps that may exist for you in terms of your own skillset or knowledge. It will also expand your mindset. One of the most popular questions I get asked by aspiring remote workers, for example, is: Where do I get clients? And I can tell you, if you have worked with a coach, trainer or mentor, you will hardly ever have to ask this question, because they will guide and teach you how to do so with confidence. So, look for a program you can join or a coach you can work with and get help packaging your offer to attract the right clients for you. I only did this 3 years into my Virtual Assistant journey and it changed the game for me. Being intentional about your learning will go a long way in impacting your remote career positively. 4. Build your personal brand If you have no idea what personal branding is, you need to prioritise diving into this topic soon after reading this article. Personal branding is how you present yourself to others. It’s an intentional effort to shape people’s perception of who you are, what you stand for, and what makes you unique. This can include your skills, personality, values, and expertise, all tailored to create a distinct and memorable impression. I had to experience

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My Journey From A Stressful In-Person Bank Job to Remote Work

The year was 2013. I was working on average 12 to 14 hours a day for what now felt like forever. This was now my third year and third role at this company. From the outside looking in, I was crushing it. I was climbing that corporate ladder. I was 27 and now in middle management. It was thee dream for anyone graduating from a university in Zimbabwe where unemployment is the order of the day. Sigh. But I felt like my soul was dying inside. I was burnt out and I didn’t know how or when to stop. It also seemed like I was now beginning to doubt by potential. The worst! It was a challenging role and a challenging time. But I was so determined. You wouldn’t have been able to tell how much I was suffering inside just by merely looking at or interacting with me. I used to show up for that job with all the grit in me. I loved what I did deeply. I can pin point a specific time when I really felt I had had enough. It was around Easter in 2013 and (as usual) I was working over that holiday which I think even coincided with Independence Day as well in that year. I was going through an annual audit and if you have worked in a financial institution you can appreciate how daunting and stressful audits can get. I was going through it and unfortunately, I was losing my mind in the process. I must confess that I forgot that this was just work and I didn’t have to take things so personally. Any shortfall that was pointed out, I would take personally. I’m not even joking. I would translate it to “Tariro, you are such a failure. You have no business leading in the capacity you are leading. You are a FRAUD!” Oh yes, imposter syndrome had me by my throat and was choking me! I remember saying to myself, ‘I don’t want to go through this again. I don’t want to feel like this. I am tired and I want out by end of this year.’ Immediately I started Googling, “Should I quit my job?” and is there anything that Google doesn’t have answers to? My dilemma was not knowing what I would do after. I thought of looking for another job but I quickly hit a roadblock as I wondered, ‘What if it feels exactly the same?’ So I didn’t. I then started asking myself, ‘What do I want?’ Because at the time, I was living with my parents and there was absolutely no way I was going to walk to them to just say I am quitting my job without a next gig. I had to think of a plan. So I thought about the job I had done for years before joining the bank. The job I used to do during my school holidays and semester breaks throughout high school and university. The job I believed I had done so well too. I worked in our family functions equipment hiring business since I was 12. I had taken up plenty roles in there as a receptionist, PA, cleaner, delivery “guy”, IT “guy”, customer service “guy” etc. Anything that needed to be done and my dad believed I could do, I did. But as much as I had done the job so well, I did not want to go work for my dad. I felt like it was good for our relationship if I worked with him from a distance without being his employee. I was convinced he needed my help. That’s when it hit me! I realised that there were many other business owners like him who also needed my help. I started looking up “supporting small businesses” and later on “supporting small businesses from home”. One day during my endless Google searches I came across the term, Virtual Assistant! Mmmmh, this is new. I have never seen or heard about that before. What is it? The search that followed took me down the rabbit hole of Virtual Assistance and working from home. This was now August 2013. At this point the desire to quit my job was stronger than ever and I felt like God was giving me sign after sign to do it especially after discovering the world of Virtual Assistance. Everything I found was so enticing. Work from home. Be your own boss. Define your hours. Travel. Make six figures! You should seriously see my face as type all this. I am literally laughing out loud right now. Anyway, I started looking for people who were doing similar work in Zimbabwe. I remember messaging a lady on LinkedIn who had indicated that she was a Virtual Assistant in her profile but I never got a response and she was the only one in Zimbabwe I found. So I figured I was going to be the next person. Between August and October 2013 I decided I was definitely going to quit my job. I decided to come up with a business plan because remember my parents? Yeah. They needed to see something SOLID. I came up with my business plan and even a name for my virtual assistant business, Twenty47 Virtual Assistant. I had found a community online of (mostly women) from the US and UK who were virtual assistants and actually living off income from that. So I could see the possibility for me even though I was in a different environment (more about this hindsight in future posts). I decided I was going to register my business formally and have a logo. In my head, this was serious business and with everything I had laid out in my plan it was going to work. Around this time, the love-hate relationship with my job didn’t get any better. I was still stressed out, burnt out and seriously questioning my value in the position I was in. I felt I didn’t deserve

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10 Years Later: From the corporate cubicle to 100% remote work

Can you imagine walking away from an amazing job at 27, when your career was soaring? That’s exactly what I did 10 years ago 😅 I was burnt out, feeling lost, and questioning the impact of my work. It was then I knew I had to take a leap of faith, even if it meant sacrificing a seemingly perfect career path. Pursuing an online business as a Virtual Assistant sounded very appealing and I could envision the amazing transformation I could bring to small businesses. But the journey wasn’t that straightforward 🤦🏾‍♀️ The past decade has been a dynamic mix of challenges and triumphs, pushing me outside my comfort zone and testing my resourcefulness, creativity and confidence. It’s been a rollercoaster, but through it all, I’ve discovered an unexpected resilience that surprises me even now. While a part of me still wonders about the “what ifs” had I stayed on that career path I was on, another part celebrates the incredible journey this gamble into remote working has been. And guess what? The path led me back to where I started. But, of course, this time, it’s different. It’s quite incredible how 10 years of remote work ultimately brought me back into the world of tech which I once strongly felt I needed to run away from. I have so many stories I would love to share from this journey 💫 I hope you can indulge me for the rest of this year as I occasionally unpack them. P.S. What stories would you like to hear most? Drop your questions in the comments!

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